State do-not-call scrub for outbound calling and SMS
Set dncState: true and dncComplainer: true on any lookup to run the state do-not-call check, which covers 38 states plus DC and is refreshed weekly, and to screen the number against our national list of roughly 700,000 telemarketing complainers. Both checks are free, and each one reports whether it ran, so "not checked" never reads as clear.
~1.5%flagged as TCPA litigators when the scrub is on
Where do-not-call scrubbing falls short
“We only text. Do the do-not-call rules even apply?”
Yes. The FCC applies its do-not-call rules to telephone solicitations by call or text message to wireless numbers. The checks work the same whichever channel you use.
The FCC's safe harbor expects a version of the national registry no more than 31 days old. That scrub stays yours; these checks add state and complainer data on top.
The state check doesn't cover CO, FL, IN, LA, MA, MS, MO, OK, PA, TN, TX and WY. For numbers there, dncStateChecked is left out of the response. Absent always means not checked, never clear.
dncStateChecked
“What happens if we call a registered number twice?”
More than one call in 12 months that breaks the do-not-call rules lets the person sue for up to $500 per violation, or up to three times that if it was willful.
Both checks are free, so set dncState: true and dncComplainer: true on every lookup you already make, or tick State DNC and DNC complainers on a CSV upload. The older dncOther flag still turns on both, but it is deprecated.
Step 2
Branch on what ran
SuppressClearOwn scrub
Suppress on a match unless you hold documented consent, trust a clear state result only when dncStateChecked is "true", and fall back to your own per-state scrub when it is absent. Log dncStateChecked and dncComplainerChecked with the results for your audit trail.
Step 3
Re-scrub weekly, and add the litigator scrub
The state data refreshes weekly, so re-scrub long-running lists at least that often. The TCPA litigator scrub (+1 credit) catches a different group: known TCPA litigators.
What each DNC result means
Each check reports itself only when it ran. An absent dncStateChecked or dncComplainerChecked means not checked, never clear.
If the response shows
Field
Do this
State do-not-call match
dncStateResult = STATE DNC
Suppress unless your consent records say otherwise.
State check ran, no match
dncStateChecked = "true"dncStateResult
Clear for the state check. The national registry is still yours to scrub.
State check absent (CO, FL, IN, LA, MA, MS, MO, OK, PA, TN, TX and WY)
Treat that result as unavailable, never as clear. Retry, or handle it as not checked.
On our national complainer list
dncComplainerResult = DNC COMPLAINER
Suppress, or route to review, per your policy. The complainer check runs nationwide, whatever the state.
Any DNC match
action
Unlike a litigator match, a DNC match never changes action. Whether a registered number is contactable depends on your consent records, so your suppression logic decides.
A Canadian number
geoCountry
The state check is US-only and Canada's National DNCL isn't checked. Scrub Canadian numbers against the DNCL.
A state do-not-call match
A mobile with a state do-not-call match. Credits used stay at 1 because the checks are free, and action stays "send": a DNC match is informational, so the routing decision stays yours. dncOtherChecked and dncStateCovered are legacy fields kept for existing integrations.
These are lookup credits only: the state DNC and complainer checks add nothing, on every plan, including the free tier and CSV uploads. The landline SMS check adds 1 credit per landline.
What the checks cover, and what's still on you
The lookup gives you
State do-not-call matches for 38 states plus DC, refreshed weekly (free)
Matches against our national list of roughly 700,000 telemarketing complainers (free)
A flag per check that says whether it ran
Line type and carrier from a live carrier dip, in the same response
Applying the do-not-call rules to texts as well as calls to cell phones · 47 CFR 64.1200(e)
Your own do-not-call list, honored within 10 business days · 47 CFR 64.1200(d)(3)
Numbers in CO, FL, IN, LA, MA, MS, MO, OK, PA, TN, TX and WY, which the state check doesn't cover
Canadian numbers: Canada's National DNCL isn't checked
Consent records: a number with a state DNC match can be fine to contact with consent, and a number on no list can be wrong to contact without it
Not legal advice.
Coverage and limits
State DNC: covers 38 states plus DC, refreshed weekly. Numbers in CO, FL, IN, LA, MA, MS, MO, OK, PA, TN, TX and WY aren't checked, and dncStateChecked is left out for them, so "not checked" never reads as clear.
No National Do Not Call Registry check. Registry access for sellers comes from the FTC at telemarketing.donotcall.gov.
No subscriber names or owner details.
deactivationDate: data refreshed daily, with a 1 to 7 day lag, and entries expire after 45 days. It is not a reassigned-number check.
Canadian numbers are validated and carrier-dipped like US numbers, but the state DNC check is US-only and Canada's National DNCL isn't checked.
State DNC scrub: common questions
Do the DNC checks cost extra?
No. They are free on every plan, including the free tier and CSV uploads: a lookup with both checks costs the same 1 credit as a lookup without them. The TCPA litigator scrub and the landline SMS check are the add-ons that add a credit.
Which states are covered?
38 states plus DC, refreshed weekly. It doesn't cover Colorado, Florida, Indiana, Louisiana, Massachusetts, Mississippi, Missouri, Oklahoma, Pennsylvania, Tennessee, Texas and Wyoming. For numbers there the state check doesn't run and dncStateChecked is left out, so you can tell per number which situation you are in.
Does a DNC match change the action field?
No. Unlike a litigator match, a DNC match never rewrites action. Whether a registered number is contactable depends on your consent records, so your suppression logic decides.
Is the federal Do-Not-Call registry included?
No. Scrub against the National Do Not Call Registry separately: access comes from the FTC at telemarketing.donotcall.gov, and the FCC's safe harbor expects a copy no more than 31 days old (47 CFR 64.1200(c)(2)(i)(D)).
Do the do-not-call rules apply to text messages?
The FCC applies its do-not-call rules to telephone solicitations by call or text message to wireless numbers (47 CFR 64.1200(e)). The checks return the same fields whichever channel you use.
What about Canadian numbers?
The state check is US-only, and Canada's National DNCL isn't checked, so scrub Canadian numbers against the DNCL yourself.